LotLoop legal

Marketplace Terms

Version 2026-09-06 · Effective 6 September 2026

These terms govern business use of the LotLoop managed equipment marketplace.

1. Business users only

LotLoop is intended for people acting wholly or mainly for business purposes. A user must have authority to act for the named business and must provide accurate information.

2. LotLoop's role

Unless a listing expressly states otherwise, LotLoop operates the marketplace workflow but is not the seller. The seller—not LotLoop—owns and supplies the equipment. Publication is not a valuation, guarantee, technical inspection or endorsement.

3. Seller obligations

• Hold legal title or documented authority to sell.
• Disclose finance, liens, retention-of-title claims and related-party interests.
• Describe condition, defects, safety information, VAT and included items accurately.
• Keep fixed-price stock information current and fulfil paid orders; confirm availability before accepting an offer or quote.
• Comply with legal duties applying to equipment supplied for use at work.

By submitting a listing, a seller grants LotLoop a non-exclusive, royalty-free licence to host, store, reproduce, adapt for format and display the submitted text, photographs and documents on the LotLoop website, in LotLoop's service messages and in LotLoop's own promotion of the marketplace, and to keep them in LotLoop's records after the listing ends. The seller confirms it has the right to grant that licence. Ownership of the content stays with the seller.

4. Buyer obligations

• Complete appropriate technical, ownership and commercial due diligence.
• Inspect equipment where condition or suitability is material.
• Confirm VAT, payment, risk, title, removal and transport terms in the sale agreement.
• Do not rely on a badge beyond the check that badge specifically describes.
• Confirm receipt only after delivery. On a personal collection, give the private collection code to the seller only after inspecting and receiving the equipment; on a buyer-arranged courier, give it only to the courier you have authorised to collect on your behalf.

5. Purchase requests and contracts

A fixed-price buyer reserves the available quantity and continues to payment immediately. Negotiable and POA listings retain the existing offer, enquiry and quote process, with stock reserved after acceptance. The buyer and seller remain responsible for the sale contract and any additional agreed terms.

6. Payment and fees

LotLoop shows the complete all-in buyer price before an order is placed and sends that same total to Stripe Checkout. The internal breakdown records the seller amount, applicable VAT, the LotLoop buyer fee and the Payment processing fee separately.

No seller fees. LotLoop charges the seller nothing: no listing fee, no upfront fee and no deduction from the sale. The seller receives the full equipment amount they list or agree for the sale. LotLoop's charges are added to the buyer's price and are never deducted from the seller's proceeds. Zero seller fees are not a promotion and are not time-limited.

Launch Offer: the LotLoop buyer fee added to the buyer's price is 0% during the Launch Offer, which ends on 10 November 2026. After the Launch Offer ends, a 3% LotLoop buyer fee is added to the buyer's price. The end of the Launch Offer changes what a buyer pays and nothing about what a seller receives. Any change to the LotLoop buyer fee applies only to future transactions after the new price is displayed to users. Earlier versions of these Terms called this charge “LotLoop's commission fee”; the charge, its rate and who pays it are unchanged.

The separate Payment processing fee is not part of the LotLoop buyer fee, and it applies during the Launch Offer and after the Launch Offer ends. In addition to the seller's equipment amount and any applicable transport charge or LotLoop buyer fee, LotLoop charges a Payment processing fee for payment processing and transaction handling. The Payment processing fee applies to every completed marketplace order regardless of the payment method used. It is LotLoop's own charge and is not represented as a card surcharge or as the exact fee charged by Stripe or another payment provider. It is added to the buyer's price and is not deducted from the seller.

Stripe's hosted checkout creates the buyer charge on LotLoop's platform account. LotLoop accepts supported UK and international payment cards and charges in pounds sterling; Stripe or the card issuer may still decline an individual card. The complete buyer total shown before checkout is the amount LotLoop charges. LotLoop does not receive or store card or bank details.

The seller's equipment amount is transferred through Stripe Connect only after collection or delivery has been verified by buyer confirmation, a private collection code, or documented evidence reviewed by LotLoop. A collection code is the six-digit code LotLoop issues to the buyer, and it is used in two ways. On a personal collection, the buyer presents the collection code to the seller at the collection. On a buyer-arranged courier, the buyer gives the collection code to the courier the buyer has authorised, and that courier presents it to the seller at the physical pickup. In both, the seller enters the code, and successful verification confirms an authorised handover and permits release of the seller's payment. A later confirmation of receipt or delivery by the buyer does not control, release, block or gate the seller's payment on either of them. After a verified pickup, risk involving the courier the buyer chose passes to the buyer in accordance with these Terms. Seller-arranged delivery and LotLoop-arranged transport have no collection code: on those the transfer is released by the buyer's confirmation of receipt or by documented evidence reviewed by LotLoop instead. A seller's own dispatch update never releases payment.

Reporting a problem. While the seller's transfer is still held, the buyer may report a delivery or collection problem from the order page. Doing so pauses release of the seller's payment and notifies the seller and LotLoop. Buyer and seller may each add evidence to the order, and LotLoop reviews it. Following that review LotLoop may keep the transfer paused, return the order to the normal verified-handover process, or release the transfer where handover is verified; where a refund is due it is processed through Stripe in accordance with the sale terms and applicable law. LotLoop does not promise a time within which a reported problem will be decided. Whether LotLoop holds or releases the seller's transfer does not itself determine title to or ownership of the equipment, and does not decide the contractual dispute between buyer and seller, which remains theirs to resolve.

Once released, the seller's amount is paid to the seller's bank account by Stripe. Timing depends on the payout route and the seller's bank: standard bank payouts normally arrive within a few working days, and sellers should allow up to 5 working days. These are Stripe and bank timings, and LotLoop does not guarantee an arrival time. This delayed-transfer process is not an escrow service or escrow account. Refunds, disputes and chargebacks remain subject to the sale terms, applicable law and Stripe's processes.

7. Verified insolvency membership

As part of the same launch promotion, LotLoop Liquidation membership is free for the first three months from LotLoop's official public launch date, ending 10 November 2026. The promotion waives the membership fee only. You must still submit a professional verification application and be approved by LotLoop before the verified badge and liquidation listing access are granted, and membership never grants access to LotLoop's administrator controls.

An approved firm activates membership by completing Stripe Checkout. A payment card is collected and saved at activation, and the subscription starts at that point. Nothing is charged for the membership before the end of the introductory period on 10 November 2026 — the introductory period ends on the same date for every member, whenever they were approved, so activating later does not start a fresh free period of its own.

The first membership payment of £49 is taken on 10 November 2026, and £49 per month is charged monthly after that until you cancel. Payment is taken automatically by card through Stripe. LotLoop is not currently registered for VAT, so no VAT is charged or added to the membership fee. You can cancel renewal online at any time from your account — no further payment is taken, and your membership, badge and listing access continue until the end of the period you have already paid for. You can resume before that date to keep membership running without a gap.

Membership fees already paid are non-refundable and no credit is given for a partially used billing period. Members may cancel renewal at any time; no further renewal payment will be taken and access continues until the end of the current paid period. This does not affect any refund due by law or for a confirmed duplicate or incorrect charge. If LotLoop ends the service without member fault, an appropriate refund for the unused paid period will be provided.

A verified insolvency seller badge means LotLoop manually matched the supplied practitioner, firm and appointment evidence and that the membership subscription is active. It does not guarantee title, condition, value, appointment scope or the outcome of a transaction. Members must remain authorised for every asset they list. Membership does not provide access to LotLoop administrator controls.

Membership is a listing and marketing subscription only. LotLoop pays no referral fee, commission or other benefit to anyone for an insolvency appointment or instruction, and receives no payment for referring or introducing one. Membership does not influence who receives an insolvency appointment, and LotLoop provides no personal gifts or inducements to practitioners or their staff in connection with appointments. LotLoop's role is marketplace exposure for the assets, an evidence and audit trail for each listing and order, and support with asset realisation.

LotLoop may suspend or revoke verified insolvency membership if professional or appointment evidence can no longer be confirmed, required periodic re-verification is not completed, or these terms are breached. If membership ends for any reason, the verified badge and permission to publish new liquidation listings are removed and existing liquidation listings are removed from public browsing; they are kept on file and reappear automatically if membership is reactivated. Any order already placed and paid for continues to be fulfilled as normal.

8. Transport and Business Clearance

LotLoop arranges transport quotes, and Business Clearance (asset realisation) quotes, with independent providers. LotLoop is not a haulier or carrier: it does not own vehicles, hold an operator licence or physically carry goods, and it does not itself value, auction or clear a site. LotLoop takes the details you give it to suitable independent providers, obtains prices, and quotes you one LotLoop price to accept or decline.

A transport or clearance quote request is not a booking. Nothing is booked and nothing is charged until you accept a LotLoop quote. The independent provider's identity, quote, insurance cover, exclusions and terms are confirmed for the job before collection, and you should check that the insurance cover is adequate for your goods before accepting. LotLoop passes your direct contact details to a provider only where the job genuinely requires it.

Business Clearance means the appraisal, sale and remarketing of commercial assets when a business closes, downsizes or is wound up, and the removal of sold assets from site. It is not a waste service. LotLoop is not a waste carrier or waste broker, and does not dispose of, transport or arrange the disposal of waste. Any residual waste-removal or disposal requirement must be arranged separately by the customer with an appropriately authorised provider under the appropriate arrangement.

9. Suspension and reporting

LotLoop may pause, reject or remove listings, orders and accounts where information is incomplete, misleading, unsafe, unlawful or inconsistent with these terms.

10. Complaints and disputes

Contact hello@lotloop.co.uk or telephone 0330 133 5472 with an order reference and a clear description of the issue. Buyer and seller remain responsible for resolving disputes arising from their sale contract.

11. Liability

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under any statutory provision that cannot be excluded in a business-to-business contract.

LotLoop operates the marketplace workflow and is not a party to the sale contract between buyer and seller. The seller, not LotLoop, owns and supplies the equipment, and the buyer and seller remain responsible for the sale contract and for resolving disputes arising from it, as sections 2, 5 and 10 state.

12. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or with use of the marketplace, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over them. The sale contract between buyer and seller is governed by whatever law and jurisdiction the buyer and seller agree.

LotLoop is operated by LOTLOOP LTD, a company registered in England and Wales with company number 17374801, registered office UNIT 1-3 ARLEY INDUSTRIAL ESTATE COLLIERS WAY, ARLEY, COVENTRY, CV7 8HN, ENGLAND.